Liquid Web Hosting – Reviews, Plans, Pricing & Features

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Server Locations

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Generic Liquid Web Hosting Prices

ServiceMonthly Price Range
Shared Hosting$14.95 – $40.00
VPS$19.99 – $54.99
Dedicated Server$79.98 – $247.38
Cloud Hosting$110.98 – $222.58

Liquid Web Contact Details

Email: support@liquidweb.com

Phone: 800-580-4985

Website: https://www.liquidweb.com/

Address: Liquid Web Inc., 2703 Ena Dr. Lansing, MI 48917, United States

Liquid Web Technical Details

Server Software:  Sucuri/Cloudproxy

Website IP:  192.124.249.16

IP Location Country/State/City: United States/California/Menifee

ISP Name / ISP URL:  Sucuri / sucuri.net

Liquid Web Hosting Review

Liquid Web was established in 1997, over 2 decades back. That speaks plenty for their experience in handling any situation. It is now a $100 million website hosting provider who manages over 500,000 websites for more than 30,000 customers situated across 150 countries. Although Liquid Web’s pricing seems expensive than most comparatively, $69 per month, for instance, the products that come bundled are top-notch material with powerful features and high-quality support system.

This company is dedicated to providing the highest standards of hosting using advanced services. It is not recommended for small personal websites. It boasts a 100% uptime and as lower than a minute in getting a response from certified technicians. In 2015, Liquid Web achieved a top Net Promoter Score (NPS), beating out giants like Apple, Amazon, and JetBlue. Even though this company has been around for 20+ years, it was only in 2015 that they started rolling out managed WordPress packages. In 2017 PCMag ranked them as one of the top ten hosting providers while also claiming INC 5000’s Fastest Growing Companies 8 times in the last 10 years.

DISCLAIMER: Tools used for evaluation aren’t always 100% correct. However, we constantly run checks using various sources and keep this page updated with the newest test results, usually on a monthly basis. So keep a lookout for this page periodically.

Reliability & Uptime

As mentioned earlier, Liquid Web is one of the very few providers that can guarantee 100% uptime. To ensure high-speed performance, they optimize all servers dedicated to hosting managed WordPress sites with technologies known as Memcached and Mod_PageSpeed.

As if that isn’t enough, Liquid Web offers a server-side Content Delivery Network (CDN), which bolsters speed while simultaneously decreasing load time. They also use fast performing Solid State Drives (SSDs) on all their servers. Which explains their high costs – SSDs cost more than ordinary hard disks and are more reliable.

In order to ensure minimal latency and fast connections, Liquid Web uses up to four Tier 1 bandwidth providers. With so much power, Liquid Web had to make sure there are no electricity outages by installing with UPS systems, emergency generators on standby, keeping servers in temperature and humidity controlled rooms.

Their datacenters are always under strict security. With on-site security guards and camera surveillance everywhere, only authorized technical staffs can access their server control rooms.

You should know that Liquid Web activates a CSF firewall by default on all their servers. If you choose managed WordPress hosting plans, then you get an SSL site encryption as a standard feature.

Features & Add-Ons

Another reason why Liquid Web is a little more expensive than others is that the ‘managed’ part of their plan refers to features which are not available with other managed WordPress plans offered by other hosts. These include:

  • Free site migrations
  • Automatic plugin updates
  • Monitored for security issues
  • Free SSL certificates
  • Supports unlimited page views
  • Intelligent image optimization
  • Multiple site management tools

In addition to these, Liquid Web also provides other features such as a free domain name, static IPs, and free scheduled automatic nightly backups. LiquidWeb’s management tool is a control panel called Sync Pro, which is a real clean tool that is great for managing several websites with no programming knowledge required.

LiquidWeb supports a wide variety of 64-bit operating systems:

  • CentOS 6 and 7
  • Ubuntu 16.04 LTS
  • Debian 7 and 8
  • Fedora 24 Server
  • Windows Server 2016 Standard

Support/Customer Service

They have an excellent in-house support team dubbed as “Heroic Support” who are available 24/7 via phone, live chat, and email. Meanwhile, they also operate a ticket support system that allows customers to seek assistance via email, mostly used for matters that are not urgent. The company has over 250 Windows, Cisco and Red Hat Linux-certified technicians with 300+ hours of training who are dedicated to supporting you. This means any errors are decreased as customers won’t be attended by inexperienced or unskilled engineers.

You don’t even have to pay more to gain access their premium Heroic Support since most of the WordPress managed hosting plans run on fully managed VPS servers, except for the Enterprise plan.

Add to that, they have an impressive wait time of only 59 seconds for phone and live chat, while for tickets, it is still within 30 minutes only – a far better speed compared to other providers (some take up to a day).

If you are experienced and don’t need the help of any technician, Liquid Web has an exhaustive knowledgebase library on their online support portal, complete with FAQs, “how to” articles, tutorials and guides.

Pricing

Liquid Web’s cheapest hosting plan is $59 per month. Which says they definitely trying to compete in terms of cost. And any plan comes with only a 30-day money-back guarantee, which, considering the amount of money spent, is a little low for a refund window. But then again, the reason they aren’t cheap is that they know they are offering many higher-end products and powerful features than almost all hosting providers.

There is also pricing differences between data centres in two different continents, even though the features are all identical.

Liquid Web has a range of cloud, dedicated, reseller, virtual private server (VPS), and WordPress server packages that has enough muscle power and flexibility to handle giants like Eddie Bauer, Home Depot, National Geographic, Porsche, and Symantec, to name a few.

It’s recommended for small-scale businesses to opt for either DreamHost, HostGator, or Hostwinds instead. They offer more affordable priced packages.

Conclusion

To round it up, remember that Liquid Web guarantees a 100% network and power uptime, which is above the industry standard. In general, they do not charge for any Linux migrations, but, if it is a more complex migration, it may not be entirely free. They offer a free 30 day trial for new customers. You won’t won’t find hosting providers that offer high-end features and services as they do. Their support system, quality service, performance, and reliability is a 10/10 all the way. They aren’t worried about their price because they know what they offer. If you are a beginner or you run a small scale business, Liquid Web is definitely not wallet-friendly. But, if you are willing to spend more on premium managed WordPress hosting, then Liquid Web hosting service is definitely up there.

PROS

  • Data centres are owned and operated by Liquid Web themselves
  • Great VPS and dedicated server options
  • Extremely responsive technical support
  • 5 TB of bandwidth
  • Advanced features
  • High-performance platform
  • 100% network/power uptime guarantee

CONS

  • Upsells
  • Paid backup quota
  • Location price difference
  • Above average prices