Digital Pacific Hosting – Reviews, Plans, Pricing & Features

Digital pacific data
Digital pacific data
Digital pacific data
Digital pacific data

Server Locations

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Generic Digital Pacific Hosting Prices

ServiceMonthly Price Range
Shared Hosting$4.99 – $16.41
VPS$18.02 – $87.33
Dedicated Server$35.44 – $939.52

Digital Pacific Contact Details

Email: support@digitalpacific.com.au

Phone: 1-300-694-678

Website: www.digitalpacific.com.au

Address: Digital Pacific, Level 11, 201 Elizabeth Street, Sydney, NSW 2000, Australia

Digital Pacific Technical Details

Server Software:  Apache|PHP/5.4.45

Website IP:  202.130.44.27

IP Location Country/State/City: Australia / New South Wales / Sydney

ISP Name / ISP URL: Digital Pacific Pty Ltd / digitalpacific.com.au

Digital Pacific Review

Digital Pacific is an Australian web hosting company that caters to individuals, small to medium businesses, and large corporations. Founded in 2000, it has been the top web hosting provider in Australia ever since. They emphasise on being eco-friendly and carbon neutral through sustainable web hosting initiatives such as reducing emissions, paper waste, and recycling as much as possible. Thus, showing their commitment to the environment.

Their services include shared hosting, cloud, VPS, dedicated hosting plans, and other add-ons such as SSL certificates and additional upgrades, all built on state-of-the-art Dell servers. Their features come with industry-standard software like cPanel and Softaculous, as well as useful services like server management and thrice-daily backups.

They have a strong customer support base in order to provide their quality services.

Their only downside is dealing with limited storage or bandwidth, as well as caps on databases, domains, or even email accounts. However, you’ve got a solid safety net in Digital Pacific’s service level agreements.

DISCLAIMER: Tools used for evaluation aren’t always 100% correct. However, we constantly run checks using various sources and keep this page updated with the newest test results, usually on a monthly basis. So keep a lookout for this page periodically.

Reliability & Uptime

Digital Pacific’s solid Service Level Agreements give you a clear compensation matrix. This company claims a 99.99% uptime guarantee along with pro-rated credits to your account if your services is not operational for the guaranteed amount of time, but, unfortunately, this agreement extends only to managed cloud, VPS, and dedicated hosting plans, not to standard/self-managed options. Shared and reseller hosting plans, meanwhile, also get a 99.9% uptime guarantee

Features & Add-Ons

You get contract-free Web hosting with a backup 3 times a day and high-grade Dell hardware with mirrored drives. You also get access to cPanel that comes with Softaculous – a system designed to install popular applications such as Joomla!, Drupal, WordPress, TYPO3, Moodle and more. Their domain services include domain renewal, management, registration, and transfer.

VPS hosting packages come managed or unmanaged with a host of features including server support, Virtuozzo control panel, and many downloadable software options. Add-on hosting features for all plans include shopping carts, domain services, account upgrades, SSL certificates, extended support, and hundreds of applications.

There is an entire section dedicated to Tutorials where you can get a step-by-step guide through all their features.

Another cool thing they have is the Plan Selector – if you can’t decide on which plan to go with, you can let Plan Selector do the job. Also, some of their site migration services come for free.

Support/Customer Service

Digital Pacific’s customer support services are available 24/7/365 through email and ticket system, with a 3-hour response time guarantee.

Although they prefer the ticketing system – in order to track what is needed – they still have a phone support network as well which is available during operating hours.

Their highly skilled support team is available 24/7 via phone and email.

Digital Pacific highly encourages customers to take the self-service approach to troubleshoot via their comprehensive knowledgebase of articles and guidebooks for typical procedures or issues, but still, if you can’t find your answer you can open up a support ticket.

Pricing

They have a reasonably priced green hosting options, but you can change plans at any time with no extra fees. All their plans include access to cPanel where you can create/manage email accounts, online files, subdomains and much more.

They offer a range of inexpensive top-level domains from Australia, New Zealand, UK, US and elsewhere. You can get Personal Cloud Web Hosting for as low as $4.90 per month and the Business Cloud Web Hosting starts for as little as $9.69. In both services, if you straight up pay up to 3 years, you get significant discounts of up to 35%.

Self-managed VPS can be as cheap as $44.90 p/m and managed VPS can be accessed for as little as $74.90 p/m. It is worth noting that they offer a full 10-day money back guarantee for all of their VPS packages and 30-day money back guarantee for shared and reseller web hosting.

They also offer domain registration, though it costs extra and is separate from hosting and other services. These prices are only slightly above average, but not significantly. Many domain registration sites hover around $12-$15 a year. Businesses that go with a .au URL must enter a two-year contract.

Conclusion

Digital Pacific rely on their expert technical support team in order to give you the best service possible, and have high quality hardware in order to supply a high uptime. They offer a variety of hosting plans (shared, dedicated, VPS, cloud), and numerous affordable deals that continue to evolve.

But, at the end of the day, their lack of MySQL databases (meaning no WordPress or Joomla) on their basic plan (which is priced as a plan that should have support), their lack of overseas servers (they only have 1 primary one in Sydney), and low disk space (1 GB) makes Digital Pacific comparable only to other Australian web hosting providers.

They are only good for small static html sites, like brochure type sites or placeholder sites.

PROS

  • 24/7 technical support
  • Green-powered servers, eco-friendly hosting
  • 99.99% uptime & reliability
  • Contract-free web hosting
  • cPanel with Softaculous
  • Excellent backup plans
  • Free setup
  • Self-managed & managed VPS
  • Community-oriented
  • Variety of Hosting Options

CONS

  • No free domains registration
  • No Windows for VPS
  • Limited storage, bandwidth, and resources
  • Shared hosting plans can only choose from 1-year, 2-year, or 3-year billing cycles